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Cosil Solutions Complaints Procedure

Cosil Solutions are committed to providing high quality mediation services and will take every complaint very seriously.

If you are not satisfied with the service, you have received please follow our procedure below:

1.  Address the complaint to the mediator concerned by email within two weeks of the incident you are complaining of.

2. All complaints will be investigated and responded to within 21 days of receipt. On occasion, further time may be required, if this is the case, you will be notified in writing.

3. If you are not satisfied with the outcome, we will refer the matter to an independent mediator within 14 days of you notifying us. The mediator will listen to your complaint and consider any solutions that may be appropriate.

4. If you are still not satisfied you can appeal to the Civil Mediation Council on certain grounds.

Details of how to do this can be found at https://civilmediation.org/for-the-public/complaints/